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Marketing Operations

Attribution

Also called: marketing attribution · revenue attribution

Attribution is the rule set that assigns credit for revenue to prior touchpoints, a definitional choice, not a measurement you can discover.

Every attribution model is an explicit set of decisions: what counts as a touchpoint, over what lookback window, at what granularity (contact or account), and under what credit distribution. First-touch, last-touch, linear and time-decay are not competing truths; they are different questions. Multi-touch does not resolve the ambiguity, it parameterizes it.

Because the model is definitional, the governance question matters more than the tool: who owns the model, who can change it, and are historical periods restated when it changes. A model that is silently modified makes year-over-year channel comparison meaningless.

Where it breaks

Two attribution models run in parallel, one in the marketing platform, one in the BI layer, and the pipeline-sourced number differs by a factor that nobody can reconcile.

Related terms

Campaign hierarchy
A campaign hierarchy is the structure that lets spend and response roll up consistently, programme to campaign to tactic to asset, so reporting aggregates without manual mapping.
UTM governance
UTM governance is the enforced convention for tagging inbound links so that traffic source resolves to one value rather than to a family of near-duplicates.
Sourced vs. influenced pipeline
Sourced pipeline credits the origin of an opportunity to a single first cause; influenced pipeline credits every qualifying touch, so the two must never be summed.
Metric definition
A metric definition is the governed specification of a measure, its formula, source fields, filters, grain, owner and known limitations.

Field notes on this

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